PRIVACY POLICY

Last Updated: [24.04.2026]

1. INTRODUCTION

This Privacy Policy explains how Covert Desk ("we", "us", "our") collects, uses, stores, and protects your personal information.

We are committed to complying with the
Privacy Act 1988 and the Australian Privacy Principles (APPs).

By using our services, you agree to this Privacy Policy.

2. WHAT INFORMATION WE COLLECT

We may collect the following types of personal information:

2.1 Client Information

Name

Business name

Email address

Phone number

Billing details

2.2 Customer Data (Provided by You)

When you use our services, you may upload customer data, including:

Names

Phone numbers

Email addresses

You confirm you have permission to provide this data.

3. HOW WE USE YOUR INFORMATION

We use personal information to:

Provide and operate our services

Send review request messages on your behalf

Communicate with you

Process payments

Improve our systems and services

We do not sell your personal information.

4. SMS & EMAIL COMMUNICATIONS

Our services involve sending SMS and email messages.

You are responsible for ensuring compliance with the
Spam Act 2003.

This includes:

Obtaining consent before sending messages

Providing opt-out options

Respecting unsubscribe requests

We act as a service provider only.

5. DISCLOSURE OF INFORMATION

We may share your information with:

Technology providers (e.g. CRM platforms like GoHighLevel)

SMS and email delivery providers

Payment processors

We only share information necessary to deliver our services.

6. DATA STORAGE & SECURITY

We take reasonable steps to protect your data from misuse, loss, or unauthorised access.

However, no system is 100% secure, and we cannot guarantee absolute security.

Data may be stored on secure servers, including servers located outside Australia.

7. ACCESS & CORRECTION

You may request access to your personal information.

You may also request corrections if your information is inaccurate or outdated.

To do so, contact us at:
[email protected]

8. DATA RETENTION

We retain data:

As long as necessary to provide services

To comply with legal obligations

You may request deletion of your data at any time.

9. COOKIES & WEBSITE DATA (IF APPLICABLE)

Our website may use cookies or tracking tools to:

Improve user experience

Analyse website traffic

You can disable cookies through your browser settings.

10. THIRD-PARTY SERVICES

We may use third-party platforms to operate our services.

These platforms have their own privacy policies, and we are not responsible for their practices.

11. YOUR RIGHTS

Under Australian law, you have the right to:

Access your personal information

Request correction of your information

Make a complaint about how your data is handled

If you have concerns, you can also contact the
Office of the Australian Information Commissioner (OAIC).

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Any changes will be posted on this page.

13. CONTACT

If you have any questions about this Privacy Policy, contact:

Covert Desk
[email protected]